Telehealth Video Remote Interpreting: Making Healthcare Accessible to All
Telehealth has proven to be an extremely effective response to the stay-at-home orders incited by the pandemic. The telehealth services industry is expected to grow nearly 65% in 2020 as demand for convenient, efficient, and simple healthcare services has risen. This growing demand for telehealth services is driven largely by the ease of accessibility and use of virtual care. However, these paybacks may not be as easily available to some people. Individuals who have limited English proficiency (LEP) or are deaf, hard of hearing face added communication difficulties in a telehealth setting. Many healthcare providers are turning to video-remote interpreting to maintain communication and care with patients as telehealth continues to grow. Moreover, VRI helps organizations meet crucial language access requirements and uphold ACA compliance. What is VRI? VRI services provide LEP, Deaf, hard of hearing patients with live audio and video connections to interpreters so that the...